2003–2008
Emma’s journey in the industry began in 2003, when she worked as a P.A to a regional director, managing P&L’s and handling Ombudsman complaints. In 2004, she expanded her role to include mortgage packaging and chasing offers. The following year, she became a sales negotiator, arranging viewings, managing diaries, and delivering feedback to clients. In 2006, she took on the role of sales manager.